Shipping Policy

At Elnaz, we aim to deliver your favorite fragrances promptly and securely. Please read our shipping policy carefully to understand our delivery process.

Delivery Timeframe:

· Orders are typically delivered within 5-7 working days, depending on the customer’s location.

· Deliveries may take longer during public holidays, and there will be no deliveries on Sundays.

· Any delays caused by the courier service are beyond our control, and we cannot be held responsible for such occurrences.

Order Processing:

· Orders placed before 2:00 PM on working days will be processed the same day. Orders placed after this time, or on weekends/public holidays, will be processed on the next working day.

· Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

Delivery Areas:

· We deliver across [Country/Region]. Please note that some remote areas may experience additional delays or may have limited delivery options.

Unsuccessful Deliveries:

· In case of an unsuccessful delivery due to an incorrect address or unavailability of the recipient, the courier may attempt re-delivery or return the package to us. Additional shipping charges may apply in such cases.

Damaged or Missing Items:

· If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (photos/videos). Our support team will assist you with a resolution.

Contact Us:
For any shipping-related inquiries, feel free to contact us at (support@elnaz.pk / 03437678167).

We appreciate your understanding and look forward to serving you with the finest fragrances from Elnaz!