At Elnaz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
We collect the following personal information to provide a seamless shopping experience:
· Personal Identification Information: Name, email address, phone number, and billing/shipping address.
· Payment Information: Payment details are processed securely through our payment processors and are not stored on our servers.
· Order Information: Details of your purchases, preferences, and transaction history.
· Cookies and Usage Data: Information about your browsing activity on our website, such as IP address, browser type, and device information.
2. How We Use Your Information
We collect and use your information with your consent for the following purposes:
· Order Fulfillment: To process, ship, and deliver your order.
· Customer Support: To assist you with inquiries, returns, or complaints.
· Marketing and Promotions: To send updates about new products, offers, and promotions (only if you opt-in).
· Website Optimization: To improve user experience through analytics and performance monitoring.
3. Information Sharing
We do not sell or rent your personal information to third parties. However, we may share your data with:
· Shopify: Our eCommerce platform, which securely processes orders and manages our store.
· Payment Processors: To process your payments securely.
· Delivery Partners: To ensure accurate and timely delivery of your orders.
· Legal Authorities: If required by law to comply with legal obligations or to protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
· Remember your preferences and login details.
· Analyze site traffic and user behavior to improve our services.
You can choose to disable cookies through your browser settings; however, some features of our website may not function properly as a result.
5. Data Security
We take your data protection seriously and use industry-standard security measures to safeguard your information against unauthorized access, alteration, or disclosure.
6. Your Rights
You have the following rights regarding your personal information:
· Access: Request access to the personal data we hold about you.
· Correction: Update or correct your information if it is inaccurate.
· Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
· Withdraw Consent: You can withdraw your consent for data collection and processing at any time.
7. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies before sharing any personal information.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the updated policy will indicate the date of revision.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: [support@elnaz.pk]
Phone: [03437678167]
By using our website and services, you consent to the collection, use, and sharing of your personal information as outlined in this Privacy Policy.
