Elnaz offers cash refunds under controlled conditions:

If the perfume is mildly used (limited to testing only), the customer is eligible for a full refund of the product price

Refunds are processed only after the returned product is received and inspected

If the product shows excessive usage, the refund request will be declined

Shipping charges (if any) are non-refundable, unless the issue is due to our error.

Non-Eligible Cases

Returns or refunds will not be accepted in the following situations:

Excessive usage beyond testing

Change of mind after extended use

Minor scent differences due to skin chemistry or personal preference

Damage caused after delivery

Requests made after the 24-hour window

Claims made without valid proof (images/video)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 24 hours of delivery with clear proof (images or video). Once verified, we will offer a replacement or full refund at no additional cost.

Exchange Process

For approved exchanges:

The product must be returned as per instructions provided by our team

Once received and inspected, the exchange will be processed accordingly

Return shipping costs may apply unless the issue is on our end.

Cash on Delivery (COD) Orders

Customers placing Cash on Delivery orders are expected to cooperate with verification and delivery processes. Repeated order refusals or non-serious orders may result in restrictions on future purchases.

Important Notes

Fragrances should be tested responsibly to remain eligible

All requests are subject to inspection and approval

Elnaz reserves the right to refuse any request that does not meet policy conditions

Contact Us

To request a return, exchange, or refund, contact us with your order details:

Email: support@elnaz.pk

Phone / WhatsApp: 03437678167